Hotel check-ins in Dubai will be faster than before. A new contactless biometric system is being introduced to eliminate queues across hotels in the city. In the new system, customers can complete the entire check-in process online before arriving at the hotel, allowing them to proceed directly to their rooms upon arrival. The hotel industry has hailed the strategy as a move that will eliminate one of the most tiresome aspects of travel.
Currently, it is common in most hotels to undergo identity verification at the reception desk. The new approach will eliminate this. The guests will have to upload their ID documents and biometric information, like facial recognition, via an app or the website. It’s a one-time process that’s valid until the guest’s ID card expires. After that, they can check in entirely remotely.
According to key industry players, this change will elevate visitors’ experiences at hotels in the emirate. The guests will have a smooth transition from arrival to accessing their room, without any paperwork or delays.
The new system is expected to have a positive impact on customers and employees, according to hotel managers. For one, it will free up employees at the reception desk who previously handled check-in transactions manually. Thus, allowing them to devote time to customer service.
It is also reported that this technology is useful for hotels to enhance guest flow management, particularly during peak seasons. Congestion in reception points is anticipated to improve efficiency and customer satisfaction.
Its procedure is quite simple:
Guests are required to upload their identification documents and biometrics using their mobile phone.
Every check-in step is done electronically before arrival.
Upon arriving at the hotel, the customers proceed straight to their rooms.
Data is safely archived and reused for repeat stays.
Repeating customers require only brief biometric verification.
The system is already operational in some Dubai hotels and holiday villas. Authorities have confirmed it can be integrated into existing hotel apps and websites.
Dubai plans to expand the use of biometric check-ins to other tourism-related services. The list will include services such as car rentals and identity-based bookings. The initiative follows Dubai’s wider push for seamless travel, including biometric airport entry. Hence, further affirming the city’s goal of providing a tech-driven experience for visitors from arrival to departure.